Product & Experience Operations
I fix how product and design teams actually work.
I partner with senior leaders to build operating models, playbooks and metrics that cut cycle time, raise decision quality, and keep delivering long after I'm gone.
12+
Years in Ops
40+
Teams Coached
3x
Avg. cycle time reduction
Selected Work
Case studies & outcomes
User-Centred Design Model (UCDM)
Redesigned the end-to-end design process for a siloed cross-functional team — creating a shared language, decision framework and workflow that reduced rework and aligned stakeholders from day one.
↑ 40% reduction in revision cycles · ↑ Cross-team alignment score
CrowdTesting Programme​
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Stood up a scalable crowd-testing operation, owning stakeholder buy-in, budget negotiation and roadmap integration from scratch.
Build of UX Team​
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Led the full build-out of a UX function, hiring, onboarding playbook, tooling setup, and embedding the team into existing product squads.
Skill Matrix
Built a competency framework to map team capabilities, identify gaps and create individual growth paths without disrupting delivery.
How I work
Three ways to engage
01
ProductOps Consulting
Embedded or advisory engagements to design and implement your operating model — from scratch or to fix what's broken.
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Operating model design
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Tooling & workflow audit
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Metrics & reporting setup
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Playbook creation
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Stakeholder alignment
02
Coaching & Leadership
1:1 and group coaching for product and design leaders who want to scale their impact without burning out their teams.
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1:1 leadership coaching
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Team skill gap analysis
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Career development planning
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Conflict & alignment sessions
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Human-centred management
03
Workshops & Training
Bespoke workshops to upskill your team, break silos and install new ways of working that actually get used.
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DesignOps fundamentals
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User-Centred Design Model
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Cross-functional alignment
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Research practice setup
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Team onboarding design
Testimonials
What leaders say
"The thing that sets Rod apart is his unwavering energy and determination."
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Director of UX, Entain Group
iGaming - London
"Rod goes above and beyond. His energy and drive make him an asset to any team"
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Head of Service Design, Kindred Group
iGaming - London
"Rod is an exceptional team player who is passionate about delivering results. He has a pragmatic approach to problem-solving and always puts the team's needs first."
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Director of Product Business Delivery
iGaming - London
"No challenge was too large for Rod to tackle head on, giving 100% effort and always taking initiative to think outside of the box."
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HR Advisory, Metro Advisory
HR - Pulborough
Latest thinking
Playbooks, posts
& perspectives
01
Why most DesignOps transformations fail in year two
Essay · 8 min read
02
The skill matrix that actually gets used (and why yours doesn't)
Playbook · 6 min read
03
How to run a design review that doesn't waste everyone's time
Guide · 5 min read
04
Cycle time is a symptom — here's what's actually broken
Analysis · 7 min read
05
From chaos to cadence: standing up a research practice in 90 days
Case notes · 10 min read