Skill Matrix

Determine | Rate | Use

Kindred’s 1st Skill Matrix programme

As a team leader, it's vital to possess a comprehensive understanding of your team members' competencies and skillsets. A team skill matrix can be a valuable tool in this regard, as it can identify each team member's strengths and areas for improvement. This information can then be utilised to plan training, delegate tasks, and identify potential candidates for promotions or job rotations. Employing a team skill matrix guarantees that your team works efficiently and effectively towards achieving the organisation's goals.

Date

Sep-Dec 2023

Role

Facilitator

Research

Workshops

Documentation

Team

Director of UX

Head of DesignOps

Head of Product Design

Head of Service Design

Head of Content Design

Head of User Research

Deliverables

Created assessment reports, training plans, and materials. Monitor progress, give feedback and recognize progress. (Summarised project outcomes in a final report)

APPROACH

Insights from an Initial Workshop

In the initial workshop, we focused on brainstorming and devising ideas for anticipating and making the Skill Matrix effective. Our approach was to address the session's what, how, and why. We discussed the Skill Matrix and why it's essential to have an effective one in place. We also delved into how to create and implement the Skill Matrix, exploring various strategies and techniques. By the end of the workshop, we had a clear understanding of the objectives and a solid plan for moving forward.

The workshop

A day-long event consisted of identifying skill sets, identifying skill gaps for each team member, and developing a plan to fill and improve skills.

{ The Matrix }

Empowering UX excellence through skill mastery.

Assess skills

Designed a user-friendly form to collect relevant data from employees, improving the user experience and accuracy of data collection, which impacted the quality of training.

Create a plan

After conducting interviews, I identified areas where employee skills were lacking. I made a training plan tailored to the employee's specific needs, which proved very effective in improving their performance. The program was comprehensive and personalized, resulting in significant progress.

Implement and monitor

Implementing the training plan included interactive modules, progress monitoring, and increased training completion rates, which resulted in improved employee skill development.

Review and recognize improvement

Feedback forms, surveys, and gamification techniques were used to continuously review and enhance training effectiveness, encourage skill improvement and engagement, and recognize employee development. These efforts positively impacted employee retention and job satisfaction.

{ Key Takeaways }

The evolution of the skill matrix has been significant, including soft skills like communication and leadership.
The Object-Oriented UX (OOUX) philosophy was adopted to ensure the matrix was built around users' needs.
Key objects or concepts such as job roles, skills, and proficiency levels were identified to create the new skill matrix.
The new skill matrix was created with a hierarchical structure that made it easy to navigate and use.
The new skill matrix has been successful in helping employees understand the skills they need to develop, and managers identify potential skill gaps to develop training programs.