Onboarding
UX Identity | Process | UX
Kindred’s 1st Identity Design & Onboarding Process
In 2022, at Kindred, we committed to creating a positive onboarding experience for our new UX team members. Our first identity design and onboarding process includes comprehensive documentation, FAQs, and an introduction to the tools we use. We'll also create merchandise that showcases our unique culture and values, reinforcing our brand identity and fostering a sense of belonging among all team members.
Welcome
to Kindred Group
Welcome to the Kindred UX Team! We're thrilled to have you on board. As part of our team, you'll work with some of the brightest minds in the industry to create innovative, user-centred experiences that delight our customers. We believe that collaboration, creativity, and a passion for design are the keys to our success, and we can't wait to see what you bring to the table. So, get ready to dive in, learn new things, and make a real impact on the world of UX. We're excited to have you with us!
Date
Jan-March 2023
Role
Budget Management
Suppliers Management
Capacity Planning
Documentation
Team
Link
{ Evolution }
To ensure the success of its UX team, Kindred Group has continuously improved its UX onboarding process. While the HR onboarding process was deemed sufficient in the past, as designOps, we recognised that more was needed to make new employees feel confident in their roles.
To address this, my team and I created a UX identity that helped new employees feel more connected to the UX team and understand their roles better. The UX identity also instilled a sense of pride and belonging among team members.
Identity
Kindred's UX Identity project aimed to unify the design team and promote a user-centered approach. We created a unique logo for each discipline to showcase their expertise. Six slogans were developed to inspire collaboration and celebrate the team's achievements. The project fostered a sense of community and reinforced Kindred's commitment to delivering exceptional user experiences.
Process
A detailed plan of what new hires can expect during their first month, including an overview of the company culture, team structure, and project workflows. We also provide a personalized roadmap outlining the specific tasks and milestones for each new hire to ensure they have everything they need to succeed. Additionally, we assign an onboarding buddy to each new hire to help them navigate their first few weeks and ensure they feel supported.
Tool
We chose Notion as our onboarding tool because it's user-friendly, flexible, and perfect for collaboration. With its customizable templates and easy-to-use interface, we're able to create a seamless onboarding experience for our team. And by including QR codes in our merch box, we're making it even easier for individuals to access our Notion onboarding content page on the go.
Merchandise
For our onboarding project, we wanted to provide our team with high-quality merchandise that's both useful and memorable. We chose a jumper, water bottle, notebook, travel mug, pen, power bank, UX identity stickers, and a time boxing book. Each item was carefully selected to foster a sense of belonging and promote productivity. With these items, we successfully made our team feel welcome and equipped to tackle any task that comes their way.
{ Onboarding Content }
{ Reflection }
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Importance of onboarding: Onboarding makes new team members feel welcome, confident, and productive. By providing them with a comprehensive and accessible resource, we can ensure they have everything they need to succeed from day one.
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Personalised approach: A personalised approach to onboarding can significantly improve new hires' feelings about their role and the company. By assigning an onboarding buddy and providing a personalised roadmap, we can ensure each new hire gets the support they need to succeed.
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Team unity: Creating a unique and consistent UX identity has significantly fostered community and reinforced the company's commitment to delivering exceptional user experiences. We have successfully fostered collaboration and celebrated the team's achievements by showcasing each member's expertise and creating inspiring slogans.
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Merchandise as a tool: Using merchandise to showcase the team's unique culture and values is an excellent way to make new joiners feel like they are part of the team. By carefully choosing items that promote productivity and a sense of belonging, we can reinforce our brand identity and create a sense of unity among all team members.